Event Policies

Guarantees

To ensure the success of your event(s) it is necessary we receive your “final guarantee” (confirmed attendance) for each meal function by the following schedule:

  • Events up to 500 people require the final guarantee three (3) business days prior to the first event.
  • Events between 501 – 2,500 people require the final guarantee five (5) business days prior to the first event.
  • Events over 2,501 people require the final guarantee seven (7) business days prior to the first event.

Please note the above schedule excludes weekends and holidays.

Once the final guarantee is due, the count may not be decreased. For every event, the caterer shall be prepared to serve 5% over the final guarantee, up to 50 meals. The customer will be billed based on the final guarantee or the actual number of meals served, whichever is greater. We will make every attempt to accommodate increases in your count after the final guarantee is due, however; any increase exceeding 10% of the final guarantee will be subject to a 10% surcharge. If the count increases within the final guarantee timeline, the 5% overage will no longer apply.

Cancellation Policy

Cancellation of any convention or individual event must be sent in writing to your sales professional. Any cancellation received less than 60 days of the first scheduled event will result in a fee equal to 25% of the estimated food and beverage charges. Any cancellation received less than 30 days in advance of the first scheduled event will result in a fee of 50% of the estimated food and beverage charges. Any cancellation received after the final guarantee has been provided will result in a fee equal to 100% of the charges on the affected event order(s).

Minimum Required for Meal Functions

There is a minimum guarantee of 20 people for all meal functions. If the guarantee is less than 20 people, a $200.00 fee may apply.

Exhibitor Food & Beverage Policy

The caterer is the exclusive provider of all food and beverages at Red Rocks Visitor Center. As such, any requests to bring in outside food and beverages will be at the caterer’s discretion and will be considered on a case by case basis. Please inquire with your sales professional. This includes requests for exhibitor amenities such as logo-bottled water, hard candies and sample products.